By Chisom Okafor :
Anambra State Health Insurance Agency (ASHIA) has organized a 2-day training for its workers on achieving excellence in Customer Service.
The training which was supervised by the Managing Director ASHIA, Dr. Simeon Onyemaechi was geared towards ensuring that ASHIA offers efficient, satisfactory, and professional customer services to enrollees.
Dr. Onyemaechi said,“ the essence of the training is for us to go back and have a better organization, and communicate better with ourselves and the general public; we are not here for ourselves but for our enrollees out there.’’
The ASHIA MD also explained that the training would help to enhance the way and manner the staff members relate with one another especially those enrolled in the insurance scheme.
The training which was held at the Conference Hall of ASHIA had all its workers in attendance including those on 2022 annual leave.
In the training, four consultants handled different topics which included, ‘Ethical Values in Civil Service’, ‘Discipline and Disciplinary Procedures in Service’, ‘Customer Service’, ‘Meeting and Exceeding Customer Expectations, ‘Effective Communication Skills’, ‘Business Etiquette and Career Success.
Customer Service Consultant from Jade of Green consulting firm, Mrs. Ekaete Edet lectured the staff on the need to have a good and professional customer relationship with the enrollees.
Mrs. Edet enlightened the participants on the advantages of being emotionally intelligent when dealing with clients with good attitudes.
Mrs. Kobi Ikpo, who was among the facilitators, emphasized the importance of developing effective communication skills when attending to our enrollees, and our everyday transactions with people.
“The way and manner you relate with clients influence their perception of the organization.
“You are the manager of yourself; first, understand that you are tied to a vision. With the vision, you owe it to your organization to be a manager of their time and resources’’.
She urged the staff members to always mind the tone with which they speak to clients as such affects the way the public talks and feels about the organization.
Other Facilitators include Mr. Esuola Abimbola and Mr. Adebayo.
There was the presentation of a Certificate of Participation to the participants at the end of the training.
